FAQs

Shopping with Flycurvy

Is shopping with Flycurvy safe?

Yes, it is safe to order here. We respect your privacy and keep your personal information confidential.
When you visit our site, the information collected is stored by your browsers, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.

Why Is My Order Arriving In Multiple Shipments?

To ensure that you receive the package as soon as possible. We will ship preferentially the items in stock in your order. So it may be shipped in two or more parcels for you.

How do I unsubscribe?

You can unsubscribe by simply clicking the unsubscribe button at the bottom of each email we send and following the instructions. Or you can contact us to help you unsubscribe with the email address [email protected]

Is the color the same as the photo?

Yes, we have been adjusted to display color as close as possible to the color of the actual items. However, there is a slight color variation due to limitations in camera resolution and computer monitors. So the colors shown in the photograph may not correspond 100%. Colors are subject to the actual dresses you get.

Payment & Coupon

Why my payment is declined?

Firstly, check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled names)
Secondly, make sure you enter the security code correctly (the three-digit numbers on the back of your card).
Lastly, your card issuer may have declined your payment. Please contact the card issuing bank.

What payment methods do you accept?

There are different ways you can choose to pay on our website. We support Credit/Debit Card, PayPal.

Why isn't my promo code working?

  1. All coupons cannot be used together with products on sale. If the products in the order meet the promotion conditions (ex. 2ND 99% OFF, 3RD 50% OFF, Save $40 Over $99), the coupon will be invalid
  2. If you submit an order and enter the code, but do not pay and create an abandoned order, the coupon will be occupied. When you create a new order, you will be prompted that the coupon cannot be used. You can check whether there is an unpaid reminder email in your mailbox, and click the link in the email to continue placing the order. You can also contact us to help you find the abandoned order, and we will send you the order link to continue the payment.